Responsibilities Greeting visitors Managing security and telecommunications systems Handling queries and complaints via phone, email and general correspondence Transferring calls as necessary Taking and ensuring messages are passed to the appropriate staff member in time Managing meeting room availability Receiving, sorting, distributing and dispatching daily mail Preparing vouchers Handling transcription, printing, photocopying and faxing Recording and maintaining office expenses Handling travel arrangements Coordinating internal and external events Managing office inventory such as stationery, equipment and furniture Overseeing office services like cleaners and maintenance service providers Assisting the HR team with recruitment, onboarding and termination processes Maintaining safety and hygiene standards of the reception area