Join our innovative team at Cloud Solutions, a leading provider of cutting-edge IT services. We are currently seeking dynamic and customer-focused individuals to fill the role of IT Support within our Technical Support Engineering team. As part of our team in Gurugram, Haryana, you will have the opportunity to provide exceptional support and solutions to our clients, helping to maintain the high standards we are proud of. If you have a passion for technology and a desire to help others, we would love to hear from you. **Key Responsibilities:** - Provide first-level technical support for user issues, ensuring timely and effective resolutions. - Troubleshoot hardware and software problems, escalating complex issues to the senior team when necessary. - Maintain accurate records of support tickets and resolutions using our ticket management system. - Assist in the configuration and installation of IT equipment for clients and internal teams. - Conduct user training sessions to enhance IT system utilization and efficiency. **Required Skills and Qualifications:** - Bachelor's degree in Information Technology, Computer Science, or a related field. - At least one year of experience in a technical support role, demonstrating strong probl... more