Join Ananta Resource Management, a leading firm in the advertising and public relations sector, as a Relationship Manager, and become part of a dynamic team based in Andheri East, Mumbai. We are seeking talented individuals with a minimum of three years of experience to build and maintain strong relationships with our clients, helping drive our business growth and enhance customer satisfaction. In this full-time role, you will be rewarded with a competitive annual salary ranging from ₹600,000 to ₹800,000 and the opportunity to work in a stimulating and driven environment that values innovation and client engagement.

Key Responsibilities: - Develop and nurture long-term relationships with key clients to ensure client satisfaction and retention. - Act as the main point of contact between clients and Ananta Resource Management, addressing client inquiries and resolving issues promptly. - Collaborate with internal teams to develop strategic plans that align with client goals and objectives. - Monitor market trends and competitors to proactively address client needs and identify new business opportunities. - Prepare and deliver compelling presentations and reports to communicate progress and results to clients.

Required Skills and Qualifications: - Bachelor’s degree in a relevant field, with a preference for those with strong foundations in customer relationship management. - Minimum of three years of experience in relationship management, with proven success in handling client issues and achieving client satisfaction.

Key Responsibilities:

Customer Relationship Management: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly. Build and maintain strong, long-lasting relationships with clients to ensure satisfaction and retention.

Collections and Follow-ups: Manage and oversee the collection process, ensuring timely payments from customers. Follow up with clients for outstanding dues and provide regular updates to the management team.

Post-Sales Activation: Facilitate seamless post-sales processes, including onboarding and activation of services/products. Coordinate with internal teams to address and resolve post-sales customer needs.

Demand Letter Generation: Prepare and issue demand letters in compliance with company policies and legal standards. Maintain accurate records of communications and follow-ups related to demand letters.

Documentation and Reporting: Prepare and manage client-related documentation, including agreements, contracts, and payment schedules. Maintain organized records of all customer interactions, documents, and correspondence.

Excel and Data Management: Utilize advanced Excel skills for data analysis, reporting, and maintaining customer databases. Generate insightful reports and dashboards to track collections and customer interactions.

Working Days - Mon- Fri Time - 10-6pm

If you are a proactive and dedicated professional looking to make a significant impact within an established company, Join us at Ananta Resource Management and contribute to building effective client relationships that drive our business success. Apply now to be a part of our innovative team!