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incident management
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Vilas Tamrakar

Tech Lead

follow_icon 2+ years
follow_icon Durg, India
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ServiceNowActive DirectorySCCMMicrosoft Endpoint ManagerSplunkMicrosoft IntuneIdentity and Access Management(IAM)Device ManagementCMDBChange ManagementSLA ManagementITIL ProcessConfiguration ManagementIncident ManagementBMC Remedy Ticketing SystemAzureVMWareZscaler
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bharath katarla

System Administrator

follow_icon 2+ years
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ServiceNow CICS JCL ECS-System testing tool TSO Admi Tools BMC ControlM HP ITO Java Console OMI Tool Dynatrace Incident Management Change Management
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Purshotham Sinduluri

Major Incident Manager

follow_icon 2+ years
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Incident Management Communication Leadership Problem Solving Technical Expertise Critical Thinking Decision Making Teamwork Time Management AdaptabilityServiceNowBMC remedy toolJira Toolsitil
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Santosh Kumar

Sr. Representative Operations

follow_icon 9+ years
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Incident management Problem solving Communication Leadership Decision making Crisis management Team coordination Technical skills Time management Adaptability.Problem management Change management Release management ITIL & ITSM Management Matrix ManagementSLA ManagemnetTicketing ToolIT Service DeskService Desk Management
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Parth Shukla

Senior Analyst

follow_icon 1+ years
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Data Analysis Statistical Analysis Predictive Analysis Data Visualization (Tableau Power BI) SQL Python (Pandas NumPy Matplotlib) Microsoft Office proficiency (PowerPoint and Excel) Advanced Excel functions (Pivot tables VLOOKUP INDEX/MATCH Data Cleansing Macros) ETL Process Data Storytelling Machine Learning (Basic knowledge) Database Management Data Mining Critical Thinking Time Management ServiceNow Incident Management Task Scheduling/Monitoring Ticket Routing Data Reporting Text Analytics. Text Mining Data Extraction
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Brij Mohan Singh

IT Manager

follow_icon 10+ years
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 Pre-Sales Consulting  Solution Designing  RFI/RFP  Project Proposal Generation  Needs Assessment  Proof of Concept  IT Service Delivery Management  ITIL Framework  IT Infrastructure Management  Incident Management  Escalation Management  SLA Management  IT Security  Continuous Process Improvement  Training & Knowledge Sharing  Team Management & Leadership
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Pramod Talwar

Senior Manager

follow_icon 17+ years
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Warehouse ManagementBanking Financial Services Technical Support ITIL Retail Store Operations Financial Services Production Support Scrum Application Support Asset Finance Administration Cloud Computing Azure Services Windows System Azure Cloud AWS Cloud JIRA Incident Management BMC Remedy Change Management Problem Management IT Operations Management Service Delivery Project Management Management Vendor Management Servicenow People Management SLA Management Operations Management
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Lavanya S R

SW/App/Cloud Tech Support Analyst

follow_icon 5+ years
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Incident ManagementDocumentation ToolsTroubleshootingProblem-solvingRemote Support using LogMeIn RescueAnalysisLeadershipMicrosoft ExcelMicrosoft Power BIMicrosoft Outlook troubleshootingMicrosoft AzureActive DirectoryAfariaSAPPulse SecureSoftware CenterCAD (Cisco Agent Desktop)CSD (Cisco Supervisor Desktop)CRM (Customer Relationship Management)SQL
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