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Analyst 1 Software Engineer

3+ years

Python MS Office Excel HTML CSS Problem Management Change Management Root Cause Analysis Compliance and Security Reporting and Documentation Stakeholder Communication Team Collaboration Risk Management ServiceNow ITIL Framework

Senior Manager

17+ years

Warehouse Management Banking Financial Services Technical Support ITIL Retail Store Operations Financial Services Production Support Scrum Application Support Asset Finance Administration Cloud Computing Azure Services Windows System Azure Cloud AWS Cloud JIRA Incident Management BMC Remedy Change Management Problem Management IT Operations Management Service Delivery Project Management Management Vendor Management Servicenow People Management SLA Management Operations Management

Sr. Representative Operations

9+ years

Incident management Problem solving Communication Leadership Decision making Crisis management Team coordination Technical skills Time management Adaptability.Problem management Change management Release management ITIL & ITSM Management Matrix Management SLA Managemnet Ticketing Tool IT Service Desk Service Desk Management

1 (current)

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