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Graduate Engineer Trainee, HCL Technologies
1+ Years 
Bengaluru, India 
Digital interaction excutive, 24/7.ai
3+ Years 
Technical Support Executive L2, Teleperformance
3+ Years Sr IT Procurement officer, Adamjee Life assurance
5+ Years Technical SupportAs a Sr IT Procurement Officer atI oversee the purchase and procurement of IT hardware and software for the company. I negotiate with vendorssuppliersand contractors to ensure qualitycost-effectivenessand timely delivery of IT solutions. I also manage the IT asset inventory and coordinate with the IT support team to ensure optimal performance and maintenance of the IT infrastructure. I have over four years of experience in IT support and troubleshootingone of the leading e-commerce platforms in Pakistan. I provided remote user supportworking as an IT Support Engineer at Darazsoftware troubleshootingnetwork troubleshootingand IT hardware support to more than 1000 employees across multiple locations. I contributed to the improvement of the IT service qualityuser satisfactionand system security. I am doin a Bachelor of Science degree in Computer Science from Federal Urdu University of ArtsScience & TechnologyRemote User SupportRemote TroubleshootingKarachi. I am skilled in Technical SupportAsset Management & Procurement. I am passionate about learning new technologies and enhancing my IT skills.
Associate Local Support L2, Publicis Resources
9+ Years Hardware TroubleshootingNetwork ConfigurationSoftware InstallationCustomer ServiceSystem MaintenanceProblem SolvingTicket ManagementRemote SupportActive DirectoryMobile Device ManagementCyber Security BasicApple Mac OS X SuperuserLinux BasicApple Mac BasicsHardware & NetworkCCNA & MCSEApple MacOS & iOS System Administration 2022
LINUX ADMINISTRATOR, Nexionpro
1+ Years Bengaluru, India System administrationNetwork configurationSecurity hardeningTroubleshootingVirtualizationBasic shell scriptingPackage managementServer maintenanceAutomationUser managementFile system managementBackup and recoveryPerformance monitoringKernel tuningPatch managementRemote administrationLog managementSystem monitoring
SW/App/Cloud Tech Support Analyst, Accenture Solutions Private Limited
5+ Years Incident ManagementDocumentation ToolsTroubleshootingProblem-solvingRemote Support using LogMeIn RescueAnalysisLeadershipMicrosoft ExcelMicrosoft Power BIMicrosoft Outlook troubleshootingMicrosoft AzureActive DirectoryAfariaSAPPulse SecureSoftware CenterCAD (Cisco Agent Desktop)CSD (Cisco Supervisor Desktop)CRM (Customer Relationship Management)SQL
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