Should have proficient Knowledge of hotels. Maintain close communication with the relevant suppliers and Travel Agents at all times on the progress of the bookings • • Dealing with OTA’s, wholesalers (Expedia, Hotelbeds, web-beds, clear trip, Agoda etc.) • • Need to reconfirm all the hotel booking to take the help from team • * Working closely with trade agents and OTA’s to drive up sales driven operational tasks • Enable quick resolutions of operational issues with Travel Agents and Handling escalation • * Maintaining relations with Sales person & Travel agents to ensure smooth flow of business and increase sales growth. • * Conducting Training & Webinars for sales team on Product • * Developed and maintain operational guidelines for staff. • * Supervised operations team to support operational excellence and excellent customer service. • • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.